Question 1

My package is marked as delivered but I have not received it

Accepted Answer

If your package is marked as delivered but you have not received , please reach us by email at hello@the-green-vegan.com or fill in our contact form by clicking the button below.

Please note –The Green Vegan is not responsible for packages delivered to incorrect shipping address. Please ensure you have the entered the correct shipping address during checkout!

Question 2

Do you offer international shipping?

Accepted Answer

Currently, we do not offer international shipping. We only ship within the UK.

Question 3

I checked my tracking info and my package has not moved

Accepted Answer

All parcels are sent via Royal Mail Tracked 48 or Tracked 24 if selected at checkout. Royal Mail deliveries are Monday to Saturday and aim to deliver in two to three working days. ​ The Tracked 24 service is next working day, Monday to Saturday.

If your package has not arrived within the delivery time frame, please reach us by email at hello@the-green-vegan.com or fill in our contact form by clicking the button below.

Question 4

What payment methods can I use?

Accepted Answer

We accept payments through ShopPay, Stripe, Amazon Pay and Klarna Pay Later. Card accepted are Visa, Maestro, MasterCard, and all major debit or credit cards.

Question 5

How long will it take for delivery?

Accepted Answer

Items are dispatched within 1-2 working days after you place an order, and are sent via Royal Mail Tracked 48 as standard. Royal Mail deliveries are Monday to Saturday and aim to deliver in two to three working days.

Question 6

How can I track my order?

Accepted Answer

To track your order, log in to your account on our website. From your account dashboard, you can view and track your recent orders, manage your shipping and billing addresses, and more. Once your order is dispatched, you will receive an email with the courier and tracking number details.

Question 7

How do I make changes to my order once it has been placed?

Accepted Answer

If you have made an error when ordering your goods please contact us as soon as possible by email at hello@the-green-vegan.com or fill in our contact form by clicking the button below.

Please note, once your parcel has been dispatched we are unable to make any changes to your order.

Question 8

What is your policy regarding refunds?

Accepted Answer

We do not offer refunds or exchanges.

Question 9

What is The Green Vegans policy on security & privacy?

Accepted Answer

For full details please refer to our Terms & Conditions and Privacy Policy.

Question 10

Cancel an order

Accepted Answer

If you want to cancel an order, please contact us soon as possible by email at hello@the-green-vegan.com or fill in our contact form by clicking the button below.

Please note, once your order has been dispatched we are unable to intercept.

Question 11

What is the shelf life of your products?

Accepted Answer

The shelf life of our products vary.  For specific product/expiry information please contact us by email at hello@the-green-vegan.com or fill in our contact form by clicking the button below.

Question 12

What is the best way to store The Green Vegan proteins?

Accepted Answer

To maintain freshness, store dry proteins in a cool, dry place away from direct sunlight. For prepared products, please refer to the specific product information for storage instructions.

Question 13

Are your products allergen-free?

Accepted Answer

We provide allergen information on each product's description page. Please read the product details and labels carefully to identify any allergens.

Question 14

Is your packaging eco-friendly?

Accepted Answer

Yes, all of our packaging is recyclable and eco-friendly. Our bags are made from eco-friendly, carbon-neutral polythene and are fully recyclable and 95% renewable. Please reuse or recycle where possible.

FAQ

Frequently asked questions

My package is marked as delivered but I have not received it

Do you offer international shipping?

I checked my tracking info and my package has not moved

What payment methods can I use?

How long will it take for delivery?

How can I track my order?

How do I make changes to my order once it has been placed?

What is your policy regarding refunds?

What is The Green Vegans policy on security & privacy?

Cancel an order

What is the shelf life of your products?

What is the best way to store The Green Vegan proteins?

Are your products allergen-free?

Is your packaging eco-friendly?

If you have any other questions or need further assistance, please don't hesitate to reach out to us. We are dedicated to providing you with the best shopping experience possible.
Thank you for choosing The Green Vegan.

FAQ

Frequently asked questions

My package is marked as delivered but I have not received it

Do you offer international shipping?

I checked my tracking info and my package has not moved

What payment methods can I use?

How long will it take for delivery?

How can I track my order?

How do I make changes to my order once it has been placed?

What is your policy regarding refunds?

What is The Green Vegans policy on security & privacy?

Cancel an order

What is the shelf life of your products?

What is the best way to store The Green Vegan proteins?

Are your products allergen-free?

Is your packaging eco-friendly?

If you have any other questions or need further assistance, please don't hesitate to reach out to us. We are dedicated to providing you with the best shopping experience possible. Thank you for choosing The Green Vegan.

If you have any other questions or need further assistance, please don't hesitate to reach out to us. We are dedicated to providing you with the best shopping experience possible.
Thank you for choosing The Green Vegan.