FAQ

If your package is marked as delivered but you have not received , please reach us by email at hello@the-green-vegan.com or fill in our contact form by clicking the button below. Please note –The Green Vegan is not responsible for packages delivered to incorrect shipping address. Please ensure you have the entered the correct shipping address during checkout!

Currently, we do not offer international shipping. We only ship within the UK.

All parcels are sent via Royal Mail Tracked 48 or Tracked 24 if selected at checkout. Royal Mail deliveries are Monday to Saturday and aim to deliver in two to three working days. ​ The Tracked 24 service is next working day, Monday to Saturday. If your package has not arrived within the delivery time frame, please reach us by email at hello@the-green-vegan.com or fill in our contact form by clicking the button below.

We accept payments through ShopPay, Stripe, Amazon Pay and Klarna Pay Later. Card accepted are Visa, Maestro, MasterCard, and all major debit or credit cards.

Items are dispatched within 1-2 working days after you place an order, and are sent via Royal Mail Tracked 48 as standard. Royal Mail deliveries are Monday to Saturday and aim to deliver in two to three working days. An option to upgrade to Tracked 24 is available at checkout.

To track your order, log in to your account on our website. From your account dashboard, you can view and track your recent orders, manage your shipping and billing addresses, and more. Once your order is dispatched, you will receive an email with the courier and tracking number details.

If you have made an error when ordering your goods please contact us as soon as possible by email at hello@the-green-vegan.com or fill in our contact form by clicking the button below. Please note, once your parcel has been dispatched we are unable to make any changes to your order.

We do not offer refunds or exchanges.

For full details please refer to our Terms & Conditions and Privacy Policy.

If you want to cancel an order, please contact us soon as possible by email at hello@the-green-vegan.com or fill in our contact form by clicking the button below. Please note, once your order has been dispatched we are unable to intercept.

The shelf life of our products vary. For specific product/expiry information please contact us by email at hello@the-green-vegan.com or fill in our contact form by clicking the button below.

To maintain freshness, store dry proteins in a cool, dry place away from direct sunlight. For prepared products, please refer to the specific product information for storage instructions.

We provide allergen information on each product's description page. Please read the product details and labels carefully to identify any allergens.

Yes, all of our packaging is recyclable and eco-friendly. Our bags are made from eco-friendly, carbon-neutral polythene and are fully recyclable and 95% renewable. Please reuse or recycle where possible.